Delivery charges are calculated based on the gross weight of your order, the shipping method selected, and the destination country. We strive to offer the most competitive shipping rates for our research materials.

 

1. Domestic Shipping (Standard)

 

Rate: Calculated at checkout based on weight.

Estimated Time: 3–5 Business Days.

Free Shipping: We offer complimentary standard shipping on all domestic orders over $[Insert Amount, e.g., 200].

2. Express & Cold Chain Shipping

Due to the sensitive nature of peptides, we strongly recommend selecting our Express Cold Chain option for orders containing NAD+, Epithalon, or Somatropin, or for shipments during warmer months. This ensures product integrity is maintained via temperature-controlled packaging.

 

Rate: Flat rate of $[Insert Amount, e.g., 35.00].

Estimated Time: 1–2 Business Days.

3. International Shipping

We ship globally to most countries. International shipping costs are dynamic and depend on the carrier (e.g., DHL, FedEx, UPS) and the size of the parcel.

 

Rate: Calculated at checkout.

Customs & Duties: International customers are responsible for all import duties, taxes, and customs clearance fees associated with their order. These charges are not included in the shipping cost paid at checkout.

 

To provide a secure and seamless purchasing experience, we accept a variety of payment methods. All transactions are processed securely using encrypted SSL technology.

 

1. Credit & Debit Cards

We accept all major credit and debit cards, including:

 

Visa

MasterCard

American Express

Discover

2. Cryptocurrency (Recommended)

For enhanced privacy and faster processing, we highly recommend paying via Cryptocurrency.

 

We accept Bitcoin (BTC), Ethereum (ETH), and USDT.

Note: Customers paying with Cryptocurrency may be eligible for an automatic discount at checkout.

3. Bank Wire Transfers

For bulk orders or wholesale inquiries, we accept direct bank transfers.

 

Please allow 1–3 business days for wire transfers to clear before your order is shipped.

4. Alternative Payment Apps

Depending on your location, we may also accept:

 

Zelle

CashApp

Venmo (Business Profiles only)

 

Delivery times depend on the shipping method you select at checkout and your destination. We process and dispatch all orders from our warehouse within 24 to 48 hours of payment clearance.

 

1. Domestic Shipping (Within the [US/UK/EU])

 

Standard Shipping:

Estimated Time: 3–5 Business Days.

Best for: General research chemicals and non-temperature-sensitive peptides.

Express Shipping (Recommended for Peptides):

Estimated Time: 1–2 Business Days.

Best for: Ensuring the potency of sensitive peptides like NAD+, Somatropin, Tirzepatide, and Retatrutide, especially during warmer months.

2. International Shipping

 

Estimated Time: 7–14 Business Days.

Note: International delivery times can vary significantly depending on the speed of customs clearance in your destination country. We are not responsible for delays caused by customs inspections.

3. Tracking & Confirmation

Once your order has been dispatched, you will receive an automated email containing your tracking number and a link to monitor your shipment’s progress.

 

Important Note: To ensure the stability of the products, we recommend retrieving your package promptly upon delivery and storing the vials in a refrigerator or freezer immediately.

 

Shopping in our online shop is 100% secure. We utilize state-of-the-art security measures to ensure that your personal information and transaction data are protected at all times.

 

1. SSL Encryption (Secure Socket Layer)

Our website is protected by industry-standard 256-bit SSL encryption. You can verify this by looking for the padlock icon in your browser’s address bar and the “https://” prefix. This ensures that all data transmitted between your browser and our servers—such as your name, address, and payment details—is encrypted and cannot be intercepted by third parties.

 

2. Secure Payment Processing

We do not store your full credit card or debit card details on our servers. All payment transactions are processed through PCI-DSS compliant (Payment Card Industry Data Security Standard) partners, such as [Insert Payment Processor Names, e.g., Stripe, PayPal, or CoinPayments]. This ensures your financial information is handled by bank-level security systems.

 

3. Data Privacy

We strictly adhere to data protection regulations. We will never sell, trade, or rent your personal information to third parties. Your data is used solely for:

 

Processing and shipping your order.

Providing customer support.

Sending order status updates (optional).

4. Discreet Billing & Shipping

We understand the importance of privacy in this field.

 

Billing: Charges on your bank statement will appear under a discreet, generic business name (e.g., “[Generic Name like ‘HealthSupplies LLC’ or ‘BioResearch Solutions’]”) to ensure your privacy.

Shipping: All packages are shipped in plain, unmarked boxes or padded envelopes with no indication of the contents or our company branding on the exterior.

5. Account Security

To protect your account, we recommend using a strong, unique password and enabling Two-Factor Authentication (2FA) if available.

 

After you place your order, we follow a strict protocol to ensure your research materials are delivered safely, accurately, and discreetly. Here is a step-by-step breakdown of what happens:

 

1. Immediate Order Confirmation

Once your order is placed, you will receive an automated email confirming that we have received your request. This email will contain:

 

Your unique Order Number.

A summary of the items purchased.

The shipping address provided.

Please review this information immediately and contact us if there are any errors.

2. Payment Verification

Our finance team will verify your payment.

 

Credit/Debit Cards: Verification is usually instant.

Cryptocurrency: We wait for the required number of network confirmations on the blockchain.

Bank Wires/Zelle: We manually verify receipt of funds with our bank.

Note: If you paid via Crypto or Bank Wire, please allow 1–24 hours for this step.

3. Quality Control & Processing

Once payment is confirmed, your order is moved to our processing department. A technician will:

 

Verify that the correct peptides and dosages (e.g., 5mg vs 10mg) are selected.

Inspect the vials to ensure the lyophilized powder is intact and the seals are secure.

Cold Pack Preparation: If you ordered temperature-sensitive items (like NAD+ or HGH) or selected Express shipping, your order will be packed with ice packs and insulated material to maintain stability during transit.

4. Packaging & Handover

We prioritize your privacy. Your order is packaged in plain, unmarked packaging with no logos or indications of the contents. The return address will display a generic business name.

 

Once sealed, the package is handed over to our shipping carrier (e.g., UPS, FedEx, DHL).

5. Shipping Notification

As soon as the carrier scans your package, you will receive a second email containing your Tracking Number. You can use this to monitor the real-time progress of your shipment.

 

6. Delivery & Storage

Upon receipt, we recommend inspecting the package immediately. For maximum potency, please transfer your peptides to a refrigerator or freezer as soon as possible.

 

Yes, we ensure that every order is fully documented for your records.

 

1. Digital Invoice (Email)

Immediately after your payment is confirmed, a detailed invoice will be automatically generated and sent to the email address you provided during checkout. This invoice includes:

 

Your Order Number.

A detailed list of the items purchased.

The price, applicable taxes, and total amount paid.

Your billing and shipping address.

2. Packing List (Inside the Box)

For security and privacy reasons, we generally do not include a physical paper invoice inside the shipping box. This ensures that in the unlikely event the package is opened by a third party during transit, your purchase details remain confidential.

 

3. Tax & Business Invoices

If you are a research institution or laboratory requiring a formal invoice for tax purposes or expense reimbursement, your emailed receipt acts as a valid tax invoice.

 

If you have not received your invoice via email within 24 hours of payment, please check your Spam/Junk folder. If you still cannot find it, please contact our support team with your order number, and we will resend it immediately.